Before you travel

Everything that happens at the desk.

The hours that govern a stay, the rules that quietly cost money, what each room name really promises, and the small print worth reading before a card is charged.

Rooms ready
2–3 PM
Keys back
11 AM–12 PM
Photo ID
Always
Card hold
Standard
Quiet from
10 PM
01

Arrival

Doors open long before rooms do. The 2:00 to 3:00 PM window exists because that is when housekeeping has finished turning over the last of your category — not because the building was locked until then. Carry a photo ID that matches the reservation, the confirmation itself, and a card the desk can place a hold against.

Turning up at ten in the morning costs nothing. If no room is free, hand your bags over at reception and spend the afternoon elsewhere; storage is free and almost every property offers it without being asked.

Have ready

  • Photo ID issued by a government
  • The booking reference or its email
  • A card that accepts a hold
  • Any request you made, in writing
02

Departure

Most rooms are due back at 11:00 AM or twelve noon. An extra hour or two is frequently given away when the house is not full — and the person who asks the night before gets it, because by then tomorrow's occupancy is already on the screen. Asking at 10:55 AM rarely works.

Handing the key back does not put you on the street. Storage reopens the moment you check out, so an evening flight and a midday departure sit together comfortably.

Final sweep

  • Safe, bathroom hook, back of the door
  • Read the folio before signing
  • Hand back every key card
  • Ask when the hold drops off
03

House rules

Quiet hours
Broadly 10 PM until 7 AM. Corridors carry a conversation far better than the room suggests, so take a late call down to the lobby.
No smoking
The costliest rule in the building. A cigarette or a vape in a non-smoking room brings a flat deep-clean charge, no negotiation.
Occupancy
Every room carries a stated maximum. An extra body is normally fine for a supplement — declare it when you book, not at the door.
Pets
Permitted only where the property says so, usually on nominated floors and for a nightly fee. Confirm it before you set off.
Safety
Read the escape card on the back of the door once, keep corridors clear of luggage, and never hang anything from a detector.
Extras
Minibar, parking, restaurant and laundry post to the room and settle at departure rather than at the moment of purchase.
04

Room types

Type A

Single

One single bed and the tightest floor plan on the corridor. Perfectly sensible for one person and one night.

Type B

Double

One larger shared bed. The category hotels hold most of, which is why it survives longest on late availability.

Type C

Twin

Two separate single beds. Frequently filed under the same listing as a double, so confirm which you actually hold.

Type D

Deluxe

Extra square metres, a higher floor, or a better outlook. The word alone tells you nothing — ask which of the three applies.

Type E

Suite

A bedroom with a separate sitting area attached. Worth the premium when the room has to double as a desk.

Type F

Family

Sized for three to five guests. The question that matters is whether the extra sleeper is a real bed or a fold-out.

05

Before you book

  • Read the total, never the headline Tax, city levies, resort fees and parking can shift a stay by a fifth once added.
  • Pin down the cancellation hour Write down the date, the time and the time zone at which free cancellation stops.
  • Get the beds in writing Twin and double often share one listing. A confirmation email settles the argument.
  • Price the hotel's own site Direct rates frequently undercut the platforms, and direct bookings are easier to amend.
  • Attach requests to the reservation High floor, quiet aspect, a cot, a roll-in shower, an arrival after midnight.
  • Keep a copy that works offline One screenshot of the reference and the street address outlives a dead signal.
06

Questions the desk hears daily

Is early arrival possible?

Only when a cleaned room in your category happens to be free, which makes it a favour rather than a promise. Flag it at booking and ask again the morning you travel.

Will I be asked for ID?

Nearly always. The desk matches a government photo ID to the name on the reservation before a key is issued.

What is the hold on my card?

An authorisation, not a payment. It covers possible extras such as parking or room service and is released at departure, though banks can take days to clear it.

Does a late departure cost anything?

An extra hour or two is often waived midweek. Longer than that usually carries a fee, but bag storage after departure stays free regardless.

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Last reviewed 2026.